Returns & Exchanges
At Open Official Online Shop, we want you to be fully satisfied with your performance gear. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging with all tags attached to ensure they remain in peak condition during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing