Frequently Asked Questions
Everything you need to know about your Open Official gear.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day hassle-free return policy. Items must be unworn, in their original packaging, and with tags attached. Visit our Return Center to generate a prepaid shipping label.
Are your products suitable for high-intensity training?
Absolutely. All Open Official apparel is engineered with moisture-wicking technology and reinforced stitching specifically designed for high-performance sports and heavy gym use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my performance gear?
To maintain the integrity of the technical fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Do you offer a warranty on sports equipment?
Yes, all our hardware and sports equipment come with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.